safeguardchild is a digital subscription service (SaaS). Once your paid subscription is activated, you are instantly granted access to premium features and server resources. Due to the immediately consumable nature of digital products, the refund policy differs from physical goods.
Legal Document
Refund Policy
Last Updated: August 2026. Please read safeguardchild's refund policy carefully.
Table of Contents
01
Nature of the Digital Service
02
Evaluation via Free Version
We offer a free plan (Freemium) and a 7-day free trial of the premium plan. The purpose of this period is to give you ample time to evaluate the app, test it on your child's phone, and ensure it meets your needs before paying any fees. We strongly encourage you to utilize this period to guarantee your complete satisfaction.
03
General Refund Rule
Due to the availability of a free trial prior to purchase, all payments for monthly or yearly subscriptions are considered final and non-refundable once processed and the subscription is activated.
04
Exceptions for Severe Technical Failures
We are committed to providing a high-quality service. You are eligible to request a full or partial refund (pro-rated for the remaining subscription period) only in the following case:
Severe Failure
The app completely stops functioning (inability to track location or send data) for more than 7 consecutive days due to a server-side outage or an app bug.
Exception Conditions
The failure must not be caused by the child's phone settings. The user must have also contacted technical support and given them a chance to resolve the issue.
05
Cancelling Auto-Renewal
You can cancel your subscription at any time from within the parent dashboard. Cancellation stops auto-renewal at the end of the current billing cycle, meaning you will continue to enjoy premium features until the end of the period you already paid for, and no new charges will be deducted after that.
06
How to Request a Refund
If you believe you meet the technical exception criteria, please contact us via the (Contact Us) page within 14 days of the issue occurring. You must provide your registered email, subscription ID, and a detailed description of the technical issue.